Top-Rated Customer Service for Online marketplace companies in Latvia
Build a 24/7 integrated CX team which acts like a part of your Latvia office.
This initial audit is totally at no cost, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists work hard to achieve outstanding results for each of our online marketplace partners in Latvia and beyond.
Here are some key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Companies in Latvia choose
Touch Support for Their Customer Support
Live within 7 Days
We've got onboarding SOPs is so refined, most partners go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your online marketplace clients in Latvia and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists embed natively within your CRM, using your SOPs.
You See What We See
Get Transparent dashboards, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email & Ticketing
- Chat Support
- Phone Support
- Community Support
Platforms We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a call with a CX outsourcing expert today.
Your audits, consultations, and implementation plans are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with businesses in Latvia who:
- Are scaling too fast for their in-house team to keep up.
- Need round-the-clock support without managing three internal shifts.
- Have inconsistent QA scores between agents and agents.
- Want multilingual coverage but cannot hire native agents in-house.
- Want to reduce customer service costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
