Expert Customer Support for Online marketplace companies in Lithuania
Get a 24/7 embedded CX workforce which operates like a part of your Lithuania team.
Your free consultation is totally at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists aim to drive outstanding results for all of our online marketplace clients in Lithuania and beyond.
Here are a few key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online marketplace Businesses in Lithuania prefer
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
We've got onboarding SOPs are so tight, most partners are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Meet your online marketplace clients in Lithuania and beyond across all time zones, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents operate directly inside your helpdesk, mastering your brand voice.
Complete Transparency
Access to live reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticketing
- Chat Support
- Inbound Voice
- Social Media Support
Platforms We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Book a consultation with a CX outsourcing expert today.
Our strategy calls and quotes are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for businesses in Lithuania who:
- Are expanding too fast for their in-house team to keep up.
- Require round-the-clock support without staffing three separate shifts.
- Are seeing inconsistent QA scores across tickets or agents.
- Want multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Need to lower customer service costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
