Premium Customer Service for Online marketplace companies in Lithuania
Build an 24/7 integrated CX workforce that feels like an extension of your Lithuania office.
Your strategy call is completely free.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists strive to achieve excellence for all of our online marketplace clients.
Here are some key benchmarks we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Businesses in Lithuania prefer
Touch Support for Customer Experience
Up and Running in 7 Days or Less
Our implementation playbook is so refined, most clients are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your online marketplace clients in Lithuania and beyond 24/7, in their language, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively within your CRM, following your playbooks.
Complete Transparency
Access to live reports, real-time quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email & Ticketing
- Live Chat
- Inbound Voice
- Community Support
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Book a call with a online marketplace support specialist now.
Our free audit, consultation, & implementation plans are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for companies who:
- Are expanding so quickly for their in-house team to handle the volume.
- Need always-on support without the cost of staffing 3 shifts.
- Are seeing inconsistent quality across support interactions or channels.
- Require multi-language coverage but cannot hire natively for each language.
- Need to lower support overhead while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
