Expert Customer Service for Online marketplace companies in Malta
Deploy a 24/7 integrated CX workforce which operates just like an extension of your Malta office.
This audit and consultation are entirely free.
Our Stats
OUR PROVEN RESULTS
Our support teams aim to drive real-world success for all of our online marketplace partners in Malta and beyond.
Here are some key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Companies in Malta choose
Touch Support for Customer Experience
Live within 7 Days
We've developed onboarding SOPs is so tight, most clients are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Serve your online marketplace customers in Malta and beyond 24/7, in their language, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively inside your CRM, using your brand standards.
You See What We See
Access to live dashboards, real-time QA scores, and reporting your team in Malta can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email + Ticket Management
- Proactive Chat
- Inbound Voice
- Social Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Reporting We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Malta?
Book a meeting with a online marketplace support specialist today.
Your free audit, consultation, & quotes are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies that:
- Are expanding too fast for their in-house team to handle the volume.
- Need round-the-clock support without hiring for three internal shifts.
- Are seeing uneven QA scores across support interactions and channels.
- Want multi-language coverage but can't hire native speakers for each language.
- Want to cut customer service overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
