Premium Customer Service for Online marketplace companies in Netherlands
Build a 24/7 embedded CX workforce which feels just like an extension of your Netherlands office.
The initial audit is totally free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts aim to deliver outstanding results for all of our online marketplace clients in Netherlands and beyond.
Here's a look at some key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Companies in Netherlands choose
Touch Support for Customer Experience
Go Live within 7 Days
We've got implementation process are so tight, we get most partners are up and running within just a week.
Global, 24/7, Omnichannel Coverage
Support your online marketplace customers in Netherlands and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists work natively within your CRM, following your exact workflows.
No Secrets, Just Results
Access to live reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email & Ticket Management
- Live Chat
- Inbound Voice
- Social Monitoring
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Key Metrics We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Book a meeting with a online marketplace support specialist today.
Our strategy calls and implementation plans are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for companies that:
- Are growing rapidly for their internal team to handle the volume.
- Require round-the-clock support without the headache of staffing 3 shifts.
- Are seeing uneven quality between agents or agents.
- Want multilingual coverage but find it {hard|difficult} to hire natively in-house.
- Want to lower CX costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
