Expert Customer Service for Online marketplace companies in Spain
Get an 24/7 embedded CX workforce that operates like an extension of your Spain team.
This audit & consultation are entirely free.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts strive to achieve real-world success for all of our online marketplace partners in Spain and beyond.
Here are some key KPIs we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Online marketplace Businesses in Spain trust
Touch Support for CX Outsourcing
Live within 7 Days
Our onboarding SOPs is so streamlined, we get most clients are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your online marketplace clients in Spain and beyond 24/7, in the language they speak, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists work natively inside your CRM, using your playbooks.
No Secrets, Just Results
Access to transparent reports, real-time QA scores, and analytics your team in Spain can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email + Ticket Management
- Proactive Chat
- Inbound Voice
- Social Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
KPIs We Focus On
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Request a call with a CX outsourcing expert now.
Our strategy calls and quotes are 100% at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Online marketplace Business?
Touch Support is built for online marketplace businesses that:
- Are expanding so quickly for their in-house team to keep up.
- Want 24/7 support without the headache of staffing 3 shifts.
- Are seeing uneven quality across support interactions and channels.
- Need multilingual coverage but can't hire native agents in-house.
- Want to reduce CX costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
