Expert Customer Service for Online marketplace companies in Sweden
Build an 24/7 embedded CX team which feels like an extension of your Sweden office.
This strategy call is 100% free of charge.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to drive outstanding results for each of our online marketplace partners.
Here are a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Online marketplace Businesses in Sweden prefer
Touch Support for Customer Experience
Go Live within 7 Days
We've got implementation playbook are so tight, we get most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your online marketplace clients in Sweden and beyond across all time zones, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed directly inside your CRM, following your macros.
You See What We See
Access to live reports, live QA scores, and analytics your team in Sweden can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email & Ticket Management
- Proactive Chat
- Phone Support
- Community Monitoring
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Schedule a consultation with a CX outsourcing expert today.
Your audits, consultations, and quotes are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Online marketplace Business?
Touch Support is designed for companies that:
- Are expanding rapidly for their internal team to keep up.
- Need round-the-clock support without the headache of staffing 3 shifts.
- Are seeing inconsistent quality between support interactions and agents.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to reduce support costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
