Top-Rated Customer Service for Retail companies in Croatia
Get a 24/7 integrated CX workforce that acts like an extension of your Croatia office.
The free consultation is totally free of charge, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams aim to drive real-world success for each of our retail clients in Croatia and beyond.
Here are a few key benchmarks we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Businesses in Croatia choose
Touch Support for Customer Experience
Up and Running in Under a Week
We've developed implementation playbook is so refined, we get most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Meet your retail customers in Croatia and beyond across all time zones, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists work natively inside your CRM, using your playbooks.
No Secrets, Just Results
Access to live reports, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email & Ticketing
- Chat Support
- Inbound Voice
- Community Monitoring
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Data We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your customer support?
Request a meeting with one of our CX experts now.
Your audits, consultations, and quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Retail Business?
Touch Support excels with retail businesses that:
- Are scaling so quickly for their internal team to handle the volume.
- Need round-the-clock support without the headache of staffing 3 shifts.
- Struggle with uneven QA scores between support interactions or agents.
- Want multi-language coverage but don't want to hire native speakers in-house.
- Need to lower customer service spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
