Expert Customer Service for Retail companies in Cyprus
Build an 24/7 integrated CX workforce that operates like an extension of your Cyprus office.
This audit & consultation are totally free.
Our Stats
DATA THAT DRIVES US
Our support teams work hard to drive outstanding results for each of our retail partners.
Here's a look at some key metrics we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Companies in Cyprus choose
Touch Support for Customer Experience
Go Live in Under a Week
Our onboarding SOPs is so tight, most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your retail customers in Cyprus and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists embed directly inside your CRM, mastering your SOPs.
Complete Transparency
Receive Live reports, real-time QA scores, and reporting your team in Cyprus can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email + Ticketing
- Live Chat
- Voice
- Social Media Support
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Cyprus?
Book a meeting with a retail support specialist today.
Our strategy calls and quotes are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for retail companies that:
- Are expanding rapidly for their in-house team to handle the volume.
- Want always-on support without the headache of staffing three separate shifts.
- Have inconsistent quality between tickets or channels.
- Need multi-language coverage but don't want to hire natively for each language.
- Need to control CX overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
