Top-Rated Customer Support for Retail companies in Croatia
Get a 24/7 embedded CX workforce that operates just like an extension of your Croatia office.
Your audit & consultation are entirely at no cost, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our dedicated customer support experts work hard to achieve real-world success for each of our retail clients.
Here's a look at a few key benchmarks we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Businesses in Croatia choose
Touch Support for Customer Experience
Live within 7 Days
Our implementation process are so streamlined, most clients go live within just a week.
24/7 Omnichannel & Multilingual Support
Support your retail customers in Croatia and beyond across all time zones, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work directly within your helpdesk, following your SOPs.
No Secrets, Just Results
Access to transparent reports, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email Support + Ticket Management
- Live Chat
- Phone Support
- Social Monitoring
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Croatia?
Request a consultation with a retail support specialist now.
Our strategy calls and implementation plans are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for retail companies who:
- Are scaling too fast for their internal team to handle the volume.
- Want always-on support without the headache of staffing 3 shifts.
- Are seeing variable QA scores between tickets or channels.
- Require multilingual coverage but can't hire native agents for each language.
- Need to control CX spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
