Expert Customer Service for Retail companies in Cyprus
Build an 24/7 integrated CX team which feels like an extension of your Cyprus team.
Your audit & consultation are entirely at no cost, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts aim to achieve excellence for all of our retail partners.
Here are some key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Companies in Cyprus choose
Touch Support for Their Customer Support
Up and Running within 7 Days
We've got implementation process is so streamlined, we get most clients are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Serve your retail customers in Cyprus and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents operate natively within your CRM, mastering your playbooks.
Full Visibility
Receive Live reports, live quality audits, and reporting your team in Cyprus can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticket Management
- Live Chat
- Phone Support
- Community Monitoring
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Request a consultation with one of our CX experts today.
Our audits, consultations, and quotes are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is built for companies that:
- Are scaling too fast for their internal team to handle the volume.
- Require 24/7 support without hiring for three separate shifts.
- Struggle with variable quality across support interactions or agents.
- Need multilingual coverage but don't want to hire natively for each language.
- Need to reduce CX overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
