Top-Rated Customer Support for Retail companies in Czech Republic
Get an 24/7 embedded CX workforce which acts like an extension of your Czech Republic team.
The audit and consultation are completely at no cost.
Our Stats
KEY METRICS WE LOVE
Our CX specialists work hard to achieve outstanding results for each of our retail partners.
Here are a few key KPIs we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Businesses in Czech Republic choose
Touch Support for CX Outsourcing
Up and Running within 7 Days
We've got implementation playbook are so tight, most partners are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your retail clients in Czech Republic and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists operate directly inside your CRM, mastering your exact workflows.
You See What We See
Access to live dashboards, real-time quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email + Ticketing
- Chat Support
- Voice
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
KPIs We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Schedule a meeting with one of our CX experts today.
Your free audit, consultation, & implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for retail businesses that:
- Are expanding so quickly for their in-house team to handle the volume.
- Need always-on support without hiring for three internal shifts.
- Are seeing inconsistent quality across support interactions or channels.
- Require multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Need to cut CX spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
