Expert Customer Support for Retail companies in Indiana
Deploy an 24/7 integrated CX team that operates like an extension of your Indiana team.
Your free consultation is entirely free, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams aim to drive outstanding results for each of our retail partners in Indiana and beyond.
Here are some key benchmarks we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Businesses in Indiana choose
Touch Support for Customer Experience
Live within 7 Days
We've developed implementation process is so refined, most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your retail clients in Indiana and beyond across all time zones, in their language, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work natively inside your helpdesk, using your macros.
You See What We See
Access to live reports, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email & Ticket Management
- Live Chat
- Phone Support
- Social Media Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Key Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a call with one of our CX experts today.
Our strategy calls and implementation plans are completely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies that:
- Are growing so quickly for their in-house team to handle the volume.
- Want 24/7 support without the cost of staffing 3 shifts.
- Are seeing variable QA scores between tickets or channels.
- Want multi-language coverage but can't hire native agents for each language.
- Want to lower customer service spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
