Expert Customer Support for Retail companies in Iowa
Build an 24/7 integrated CX team that acts like a part of your Iowa team.
The audit and consultation are entirely free, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated CX specialists aim to achieve outstanding results for all of our retail clients in Iowa and beyond.
Here are a few key KPIs we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Businesses in Iowa choose
Touch Support for CX Outsourcing
Live within 7 Days
Our onboarding SOPs is so tight, most clients go live within just a week.
Global, 24/7, Omnichannel Coverage
Serve your retail customers in Iowa and beyond 24/7, in the language they speak, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work directly within your CRM, using your playbooks.
No Secrets, Just Results
Get Transparent dashboards, live QA scores, and reporting your team in Iowa can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support & Ticketing
- Proactive Chat
- Phone Support
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Key Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Request a call with one of our CX experts now.
Our free audit, consultation, & quotes are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for companies who:
- Are expanding too fast for their internal team to keep up.
- Require always-on support without the headache of staffing three separate shifts.
- Are seeing inconsistent QA scores across support interactions and channels.
- Require multi-language coverage but don't want to hire natively for each language.
- Want to control support overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
