Top-Rated Customer Service for Retail companies in Slovakia
Get an 24/7 integrated CX team which acts like a part of your Slovakia office.
The free consultation is totally at no cost.
Our Stats
OUR PROVEN RESULTS
Our support teams strive to achieve outstanding results for each of our retail clients in Slovakia and beyond.
Here are a few key benchmarks we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Retail Businesses in Slovakia trust
Touch Support for CX
Go Live within 7 Days
Our implementation playbook are so streamlined, we get most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your retail customers in Slovakia and beyond across all time zones, in the language they speak, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work directly inside your CRM, following your brand voice.
No Secrets, Just Results
Get Transparent dashboards, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email & Ticketing
- Chat Support
- Phone Support
- Social Media Monitoring
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Key Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Slovakia?
Request a call with a retail support specialist now.
Our strategy calls and quotes are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support excels with companies who:
- Are expanding so quickly for their in-house team to keep up.
- Want always-on support without the cost of staffing three internal shifts.
- Are seeing variable quality between support interactions or agents.
- Require multilingual coverage but can't hire native speakers in-house.
- Need to lower support overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
