Expert Customer Service for SaaS companies in Bulgaria
Deploy a 24/7 embedded CX team that feels just like an extension of your Bulgaria office.
Your audit & consultation are entirely at no cost, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our dedicated customer support experts work hard to achieve real-world success for each of our saas partners in Bulgaria and beyond.
Here are a few key benchmarks we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in Bulgaria prefer
Touch Support for CX
Up and Running in Under a Week
We've got onboarding SOPs is so streamlined, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your saas customers in Bulgaria and beyond 24/7, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly inside your CRM, mastering your macros.
Complete Transparency
Access to live reports, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email + Ticket Management
- Live Chat
- Voice
- Social Media Monitoring
Platforms We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Bulgaria?
Book a meeting with a CX outsourcing expert now.
Our strategy calls and quotes are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for companies who:
- Are scaling rapidly for their internal team to keep up.
- Require 24/7 support without staffing three internal shifts.
- Struggle with uneven QA scores across tickets or channels.
- Want multilingual coverage but find it {hard|difficult} to hire natively in-house.
- Need to cut support overhead without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
