Top-Rated Customer Support for SaaS companies in Cyprus
Deploy a 24/7 embedded CX team which operates just like an extension of your Cyprus team.
This free consultation is totally at no cost, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams strive to achieve real-world success for all of our saas partners in Cyprus and beyond.
Here's a look at some key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Businesses in Cyprus select
Touch Support for Customer Experience
Go Live in 7 Days or Less
We've got implementation process are so refined, most clients are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your saas customers in Cyprus and beyond across all time zones, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate directly within your CRM, following your brand voice.
Complete Transparency
Access to live reports, real-time quality audits, and analytics your team in Cyprus can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticketing
- Proactive Chat
- Phone Support
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Cyprus?
Book a meeting with a CX outsourcing expert now.
Our free audit, consultation, & implementation plans are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for businesses in Cyprus who:
- Are expanding rapidly for their in-house team to handle the volume.
- Want always-on support without the headache of staffing three separate shifts.
- Struggle with inconsistent QA scores between tickets and agents.
- Require multi-language coverage but cannot hire natively in-house.
- Want to cut customer service costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
