Top-Rated Customer Support for SaaS companies in Kentucky
Build a 24/7 embedded CX workforce that acts like a part of your Kentucky team.
The free consultation is totally free, no commitment required.
Our Stats
DATA THAT DRIVES US
Our CX specialists aim to drive outstanding results for all of our saas clients in Kentucky and beyond.
Here's a look at some key benchmarks we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in Kentucky prefer
Touch Support for CX
Up and Running in Under a Week
We've got onboarding SOPs are so tight, we get most partners go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your saas customers in Kentucky and beyond across all time zones, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate directly inside your helpdesk, following your brand voice.
You See What We See
Get Transparent dashboards, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email + Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Key Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Book a consultation with a CX outsourcing expert now.
Your strategy calls and implementation plans are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for businesses in Kentucky who:
- Are growing so quickly for their in-house team to handle the volume.
- Need round-the-clock support without the headache of staffing three internal shifts.
- Struggle with uneven quality between agents or agents.
- Want multi-language coverage but find it {hard|difficult} to hire native agents in-house.
- Need to lower support overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
