Top-Rated Customer Support for SaaS companies in Louisiana
Deploy a 24/7 embedded CX team which acts like an extension of your Louisiana team.
Your strategy call is completely at no cost, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts aim to deliver outstanding results for each of our saas clients in Louisiana and beyond.
Here's a look at some key KPIs we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in Louisiana prefer
Touch Support for Customer Experience
Up and Running in 7 Days or Less
Our implementation playbook is so streamlined, we get most clients go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your saas customers in Louisiana and beyond across all time zones, in their language, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team embed directly inside your CRM, following your playbooks.
You See What We See
Access to live reports, live QA scores, and analytics your team in Louisiana can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email + Ticket Management
- Proactive Chat
- Phone Support
- Social Media Monitoring
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Reporting We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Book a consultation with a saas support specialist today.
Your audits, consultations, and quotes are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for companies that:
- Are scaling so quickly for their in-house team to keep up.
- Require round-the-clock support without managing 3 shifts.
- Struggle with inconsistent quality between agents or agents.
- Want multi-language coverage but can't hire native speakers in-house.
- Need to cut customer service spending while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
