Premium Customer Service for SaaS companies in New Mexico
Build an 24/7 embedded CX workforce that operates just like an extension of your New Mexico team.
Your audit and consultation are 100% free of charge, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our support teams work hard to achieve excellence for each of our saas partners.
Here are a few key benchmarks we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in New Mexico prefer
Touch Support for CX
Up and Running in Under a Week
Our implementation process is so streamlined, we get most partners are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your saas clients in New Mexico and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our agents embed directly within your helpdesk, following your macros.
Complete Transparency
Access to transparent reports, real-time quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email & Ticket Management
- Live Chat
- Inbound Voice
- Community Monitoring
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Request a meeting with one of our CX experts now.
Your free audit, consultation, & implementation plans are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with saas businesses that:
- Are growing too fast for their in-house team to keep up.
- Require 24/7 support without the cost of staffing 3 shifts.
- Have inconsistent QA scores between support interactions or agents.
- Want multilingual coverage but can't hire natively in-house.
- Want to reduce CX spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
