Expert Customer Service for SaaS companies in Oregon
Deploy an 24/7 embedded CX team that feels just like an extension of your Oregon team.
This audit and consultation are entirely free, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to deliver real-world success for all of our saas clients.
Here's a look at a few key metrics we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in Oregon select
Touch Support for CX
Up and Running within 7 Days
We've developed onboarding procedures are so streamlined, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your saas clients in Oregon and beyond 24/7, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively inside your CRM, using your brand voice.
You See What We See
Access to live reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email & Ticketing
- Live Chat
- Voice
- Social Media Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your customer support?
Request a consultation with a CX outsourcing expert today.
Your audits, consultations, and quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for saas businesses that:
- Are growing rapidly for their in-house team to handle the volume.
- Require always-on support without the headache of staffing three separate shifts.
- Struggle with uneven quality across tickets and channels.
- Require multi-language coverage but find it {hard|difficult} to hire native agents for each language.
- Want to reduce customer service spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
