Expert Customer Service for SaaS companies in Vermont
Get an 24/7 integrated CX team that operates like a part of your Vermont team.
The audit & consultation are entirely at no cost.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists work hard to achieve outstanding results for all of our saas clients.
Here's a look at a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in Vermont trust
Touch Support for CX
Up and Running in 7 Days or Less
We've developed implementation process are so streamlined, most partners go live within just a week.
24/7 Omnichannel & Multilingual Support
Meet your saas customers in Vermont and beyond across all time zones, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate natively within your helpdesk, using your brand standards.
Complete Transparency
Receive Live reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email Support + Ticketing
- Chat Support
- Voice
- Social Media Support
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Request a meeting with a saas support specialist today.
Your strategy calls and quotes are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for saas businesses that:
- Are expanding rapidly for their internal team to handle the volume.
- Require always-on support without managing 3 shifts.
- Struggle with inconsistent quality between tickets or channels.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers for each language.
- Need to reduce support spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
