Top-Rated Customer Support for SaaS companies in Virginia
Deploy a 24/7 integrated CX workforce which operates just like an extension of your Virginia office.
Your audit & consultation are entirely at no cost, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams strive to deliver real-world success for all of our saas partners in Virginia and beyond.
Here's a look at a few key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Businesses in Virginia trust
Touch Support for Customer Experience
Live within 7 Days
We've developed onboarding SOPs is so tight, most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your saas clients in Virginia and beyond 24/7, in their language, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your helpdesk, following your macros.
Full Visibility
Access to transparent dashboards, live quality audits, and analytics your team in Virginia can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email + Ticketing
- Proactive Chat
- Phone Support
- Social Support
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Request a meeting with a saas support specialist now.
Our audits, consultations, and implementation plans are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for saas businesses that:
- Are scaling too fast for their internal team to keep up.
- Require 24/7 support without the cost of staffing three separate shifts.
- Struggle with uneven quality between support interactions or agents.
- Need multilingual coverage but can't hire natively for each language.
- Want to cut CX costs while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
