Top-Rated Customer Service for SaaS companies in Washington
Deploy a 24/7 embedded CX workforce which feels just like a part of your Washington office.
The audit & consultation are 100% at no cost, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our customer support experts aim to deliver excellence for all of our saas clients.
Here's a look at a few key benchmarks we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Companies in Washington choose
Touch Support for Customer Experience
Live in 7 Days or Less
Our onboarding SOPs are so refined, we get most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your saas clients in Washington and beyond 24/7, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your helpdesk, mastering your brand standards.
Complete Transparency
Get Transparent dashboards, real-time QA scores, and analytics your team in Washington can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Social Media Monitoring
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
KPIs We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Washington?
Schedule a meeting with one of our CX experts today.
Our free audit, consultation, & implementation plans are totally free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with businesses in Washington who:
- Are growing so quickly for their in-house team to keep up.
- Require always-on support without managing three separate shifts.
- Have inconsistent quality across tickets and channels.
- Want multi-language coverage but don't want to hire natively for each language.
- Want to control CX overhead without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
