Expert Customer Support for Software companies in Denver
Get a 24/7 integrated CX team that acts just like a part of your Denver team.
This audit and consultation are entirely free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists work hard to achieve real-world success for each of our software clients.
Here are some key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Software Companies in Denver select
Touch Support for Customer Experience
Go Live within 7 Days
Our implementation process are so streamlined, most clients go live in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your software customers in Denver and beyond across all time zones, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists operate directly inside your CRM, following your macros.
You See What We See
Get Transparent dashboards, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email & Ticketing
- Chat Support
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Improve
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Denver?
Schedule a consultation with a software support specialist today.
Your free audit, consultation, & quotes are completely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for software companies that:
- Are growing too fast for their in-house team to handle the volume.
- Need 24/7 support without hiring for 3 shifts.
- Are seeing variable quality between support interactions or channels.
- Require multi-language coverage but don't want to hire natively in-house.
- Want to cut support costs without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
