Premium Customer Service for Software companies in San Jose
Get a 24/7 integrated CX team which operates just like an extension of your San Jose team.
The initial audit is completely free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our support teams strive to drive real-world success for all of our software partners.
Here are a few key benchmarks we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in San Jose select
Touch Support for Customer Experience
Up and Running in 7 Days or Less
Our implementation playbook are so tight, most clients are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your software customers in San Jose and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work natively inside your CRM, mastering your playbooks.
No Secrets, Just Results
Access to transparent reports, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email & Ticket Management
- Chat Support
- Voice
- Social Media Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in San Jose?
Book a meeting with a CX outsourcing expert today.
Our free audit, consultation, & quotes are totally free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Software Business?
Touch Support is the perfect fit for software businesses who:
- Are scaling rapidly for their in-house team to keep up.
- Need 24/7 support without the cost of staffing three separate shifts.
- Are seeing inconsistent quality between tickets or channels.
- Require multilingual coverage but don't want to hire native speakers for each language.
- Need to lower customer service spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
