Expert Customer Service for Software companies in Ohio
Build an 24/7 integrated CX workforce that feels like an extension of your Ohio team.
This strategy call is 100% free of charge, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams aim to achieve excellence for all of our software clients in Ohio and beyond.
Here's a look at a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Software Companies in Ohio select
Touch Support for Customer Experience
Up and Running in 7 Days or Less
We've developed implementation playbook are so tight, most clients are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your software clients in Ohio and beyond 24/7, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work directly within your helpdesk, following your exact workflows.
No Secrets, Just Results
Get Transparent reports, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email Support + Ticketing
- Chat Support
- Phone Support
- Community Monitoring
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Ohio?
Schedule a call with one of our CX experts now.
Your strategy calls and implementation plans are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Software Business?
Touch Support is built for businesses in Ohio who:
- Are expanding so quickly for their in-house team to keep up.
- Require 24/7 support without managing three separate shifts.
- Have uneven QA scores between tickets or agents.
- Want multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Need to cut CX overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
