Expert Customer Support for Software companies in Oklahoma
Get a 24/7 integrated CX workforce that operates like an extension of your Oklahoma office.
Your strategy call is totally at no cost, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts strive to drive real-world success for each of our software partners in Oklahoma and beyond.
Here's a look at some key KPIs we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Software Businesses in Oklahoma choose
Touch Support for CX
Go Live within 7 Days
Our implementation process are so streamlined, we get most clients are up and running within just a week.
Multilingual. Multichannel. 24/7.
Serve your software customers in Oklahoma and beyond across all time zones, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate directly inside your helpdesk, using your macros.
No Secrets, Just Results
Access to transparent reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email + Ticket Management
- Chat Support
- Phone Support
- Social Media Support
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Book a call with a CX outsourcing expert today.
Our audits, consultations, and implementation plans are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with software businesses that:
- Are scaling so quickly for their in-house team to keep up.
- Require round-the-clock support without the headache of staffing three internal shifts.
- Struggle with inconsistent QA scores across agents or channels.
- Require multi-language coverage but cannot hire natively for each language.
- Need to cut support costs while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
