Premium Customer Support for Subscription service companies in Belgium
Build a 24/7 integrated CX workforce that acts like a part of your Belgium team.
The free consultation is entirely free of charge.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to deliver real-world success for each of our subscription service clients in Belgium and beyond.
Here are some key metrics we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Subscription service Businesses in Belgium select
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
We've got implementation process are so tight, we get most clients go live within just a week.
Multilingual. Multichannel. 24/7.
Serve your subscription service clients in Belgium and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists work natively within your CRM, mastering your playbooks.
Complete Transparency
Get Transparent reports, live QA scores, and reporting your team in Belgium can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email & Ticketing
- Proactive Chat
- Inbound Voice
- Community Monitoring
Systems We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Key Metrics We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Belgium?
Book a call with a subscription service support specialist now.
Your audits, consultations, and quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for businesses in Belgium who:
- Are expanding too fast for their in-house team to handle the volume.
- Require 24/7 support without managing three internal shifts.
- Struggle with inconsistent quality between support interactions or channels.
- Want multi-language coverage but can't hire natively for each language.
- Need to cut customer service costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
