Premium Customer Support for Subscription service companies in Bulgaria
Get a 24/7 embedded CX workforce which operates just like an extension of your Bulgaria office.
Your audit and consultation are 100% at no cost, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams aim to deliver real-world success for each of our subscription service clients in Bulgaria and beyond.
Here's a look at a few key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Subscription service Companies in Bulgaria choose
Touch Support for CX
Go Live in 7 Days or Less
We've developed implementation playbook is so tight, we get most clients go live within just a week.
Global, 24/7, Omnichannel Coverage
Support your subscription service clients in Bulgaria and beyond across all time zones, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists work natively within your CRM, following your exact workflows.
No Secrets, Just Results
Get Transparent reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Phone Support
- Community Monitoring
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Measure
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Bulgaria?
Schedule a call with one of our CX experts now.
Our strategy calls and implementation plans are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support excels with companies who:
- Are expanding so quickly for their in-house team to keep up.
- Need 24/7 support without hiring for three separate shifts.
- Have uneven quality across support interactions or channels.
- Need multi-language coverage but cannot hire natively for each language.
- Want to control support spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
