Premium Customer Service for Subscription service companies in Czech Republic
Deploy a 24/7 integrated CX workforce that operates like a part of your Czech Republic team.
Your strategy call is 100% at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to deliver excellence for each of our subscription service clients.
Here are a few key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Subscription service Companies in Czech Republic select
Touch Support for Customer Experience
Live in 7 Days or Less
We've got implementation process is so streamlined, most partners go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your subscription service clients in Czech Republic and beyond 24/7, in their language, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate directly inside your CRM, using your macros.
Full Visibility
Receive Live reports, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email + Ticket Management
- Chat Support
- Inbound Voice
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a call with a CX outsourcing expert now.
Your audits, consultations, and quotes are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for businesses in Czech Republic that:
- Are scaling so quickly for their in-house team to keep up.
- Require always-on support without the cost of staffing three separate shifts.
- Struggle with inconsistent QA scores between tickets or channels.
- Require multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Want to control CX spending without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
