Expert Customer Support for Subscription service companies in Ireland
Build an 24/7 embedded CX team that operates just like a part of your Ireland team.
The initial audit is entirely free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our customer support experts work hard to deliver real-world success for each of our subscription service partners.
Here are a few key benchmarks we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Subscription service Businesses in Ireland choose
Touch Support for CX Outsourcing
Go Live within 7 Days
Our implementation process is so tight, we get most partners are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your subscription service clients in Ireland and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists work natively within your helpdesk, using your brand voice.
Complete Transparency
Get Transparent reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email & Ticketing
- Live Chat
- Phone Support
- Social Media Support
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Request a call with a subscription service support specialist today.
Your free audit, consultation, & implementation plans are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for businesses in Ireland who:
- Are scaling rapidly for their in-house team to handle the volume.
- Want round-the-clock support without hiring for 3 shifts.
- Struggle with variable quality across agents or agents.
- Require multilingual coverage but can't hire natively for each language.
- Need to cut customer service overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
