Expert Customer Service for Subscription service companies in Hungary
Build a 24/7 integrated CX team that operates like a part of your Hungary team.
Your audit and consultation are totally free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to drive outstanding results for each of our subscription service clients.
Here's a look at some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Subscription service Businesses in Hungary trust
Touch Support for Customer Experience
Up and Running in Under a Week
We've developed onboarding procedures are so refined, we get most partners are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Meet your subscription service customers in Hungary and beyond 24/7, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents operate natively within your CRM, using your brand standards.
Complete Transparency
Access to live dashboards, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticket Management
- Proactive Chat
- Inbound Voice
- Community Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Metrics We Measure
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Request a call with a CX outsourcing expert today.
Our free audit, consultation, & quotes are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies who:
- Are growing rapidly for their in-house team to keep up.
- Want always-on support without the cost of staffing 3 shifts.
- Have inconsistent QA scores across support interactions or channels.
- Require multi-language coverage but can't hire native speakers in-house.
- Need to control customer service spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
