Premium Customer Support for Technology companies in Delaware
Get an 24/7 embedded CX team which feels like an extension of your Delaware team.
The audit and consultation are entirely free of charge.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams work hard to achieve outstanding results for each of our technology clients in Delaware and beyond.
Here are a few key benchmarks we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in Delaware trust
Touch Support for Their Customer Support
Live in 7 Days or Less
We've developed onboarding SOPs are so streamlined, we get most clients go live within just a week.
24/7 Omnichannel & Multilingual Support
Support your technology customers in Delaware and beyond across all time zones, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team embed natively within your CRM, using your playbooks.
No Secrets, Just Results
Get Transparent dashboards, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email & Ticketing
- Live Chat
- Phone Support
- Social Support
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Measure
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Book a consultation with one of our CX experts now.
Our strategy calls and implementation plans are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for technology businesses who:
- Are scaling so quickly for their internal team to keep up.
- Need 24/7 support without the headache of staffing 3 shifts.
- Are seeing uneven QA scores across tickets or agents.
- Require multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Want to reduce CX overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
