Expert Customer Support for Technology companies in Florida
Deploy an 24/7 embedded CX workforce that operates like an extension of your Florida team.
Your free consultation is totally free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams work hard to deliver real-world success for all of our technology clients.
Here are some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in Florida choose
Touch Support for Their Customer Support
Live in Under a Week
Our implementation process are so refined, most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your technology customers in Florida and beyond 24/7, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively inside your helpdesk, following your brand standards.
Complete Transparency
Get Transparent reports, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticket Management
- Chat Support
- Phone Support
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Book a consultation with a CX outsourcing expert today.
Our strategy calls and implementation plans are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for companies who:
- Are growing rapidly for their in-house team to keep up.
- Want round-the-clock support without staffing 3 shifts.
- Have uneven quality between support interactions or channels.
- Need multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Need to lower CX costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
