Top-Rated Customer Support for Technology companies in North Carolina
Deploy a 24/7 embedded CX team which feels just like an extension of your North Carolina office.
This initial audit is entirely at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts strive to drive outstanding results for each of our technology clients.
Here's a look at a few key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in North Carolina prefer
Touch Support for CX
Up and Running in 7 Days or Less
Our implementation playbook are so refined, we get most clients are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Serve your technology customers in North Carolina and beyond 24/7, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively inside your CRM, following your macros.
You See What We See
Get Transparent reports, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email + Ticketing
- Proactive Chat
- Voice
- Community Support
Platforms We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Book a call with a CX outsourcing expert today.
Your audits, consultations, and quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for technology businesses who:
- Are growing so quickly for their in-house team to handle the volume.
- Require 24/7 support without the cost of staffing 3 shifts.
- Struggle with uneven QA scores between agents and channels.
- Require multi-language coverage but find it {hard|difficult} to hire native agents in-house.
- Want to lower support costs without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
