Premium Customer Service for Technology companies in North Dakota
Get a 24/7 embedded CX workforce which acts like a part of your North Dakota team.
This initial audit is completely at no cost, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to drive real-world success for each of our technology partners in North Dakota and beyond.
Here are some key benchmarks we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in North Dakota trust
Touch Support for CX
Live in Under a Week
We've developed onboarding procedures is so streamlined, most partners go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your technology clients in North Dakota and beyond 24/7, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents embed natively within your CRM, using your macros.
You See What We See
Access to transparent dashboards, real-time QA scores, and analytics your team in North Dakota can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support + Ticket Management
- Chat Support
- Phone Support
- Social Support
Systems We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in North Dakota?
Book a consultation with one of our CX experts today.
Our audits, consultations, and implementation plans are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Technology Business?
Touch Support excels with companies who:
- Are growing so quickly for their in-house team to handle the volume.
- Need always-on support without managing three internal shifts.
- Are seeing variable QA scores between support interactions and channels.
- Want multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to cut support overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
