Top-Rated Customer Service for Technology companies in Philadelphia
Get a 24/7 integrated CX team that acts just like an extension of your Philadelphia office.
The audit and consultation are 100% free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our CX specialists work hard to deliver outstanding results for all of our technology clients.
Here's a look at a few key metrics we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in Philadelphia choose
Touch Support for CX Outsourcing
Live within 7 Days
We've developed implementation playbook are so refined, most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your technology clients in Philadelphia and beyond across all time zones, in the language they speak, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists embed directly inside your CRM, mastering your exact workflows.
Complete Transparency
Access to live reports, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email Support & Ticket Management
- Live Chat
- Phone Support
- Social Media Monitoring
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a consultation with a technology support specialist today.
Our audits, consultations, and implementation plans are entirely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for businesses in Philadelphia that:
- Are expanding rapidly for their in-house team to keep up.
- Require 24/7 support without hiring for 3 shifts.
- Have inconsistent quality across agents and agents.
- Require multi-language coverage but don't want to hire native speakers for each language.
- Want to control CX spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
