Expert Customer Service for Technology companies in Phoenix
Get a 24/7 integrated CX team which feels just like a part of your Phoenix team.
Your audit & consultation are totally free of charge, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our dedicated CX specialists aim to deliver real-world success for each of our technology clients in Phoenix and beyond.
Here's a look at some key KPIs we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in Phoenix prefer
Touch Support for CX
Up and Running in Under a Week
We've got implementation process are so streamlined, we get most partners go live in under 7 days.
Multilingual. Multichannel. 24/7.
Support your technology clients in Phoenix and beyond 24/7, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team embed natively inside your helpdesk, mastering your brand standards.
You See What We See
Get Transparent reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticket Management
- Live Chat
- Phone Support
- Social Support
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Reporting We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Book a consultation with a CX outsourcing expert now.
Your strategy calls and implementation plans are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies who:
- Are growing rapidly for their internal team to handle the volume.
- Want round-the-clock support without the cost of staffing three separate shifts.
- Are seeing uneven quality across agents or channels.
- Want multilingual coverage but don't want to hire native speakers in-house.
- Need to control CX overhead while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
