Premium Customer Service for Technology companies in San Diego
Deploy a 24/7 integrated CX team that acts like a part of your San Diego office.
This audit and consultation are 100% at no cost, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams aim to drive outstanding results for each of our technology partners in San Diego and beyond.
Here are a few key metrics we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in San Diego choose
Touch Support for CX
Live in Under a Week
We've developed onboarding procedures is so tight, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your technology clients in San Diego and beyond across all time zones, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team operate natively inside your helpdesk, following your brand voice.
No Secrets, Just Results
Receive Live reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticketing
- Proactive Chat
- Phone Support
- Social Support
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
KPIs We Focus On
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Request a meeting with a technology support specialist today.
Your free audit, consultation, & quotes are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for businesses in San Diego that:
- Are scaling rapidly for their in-house team to keep up.
- Want 24/7 support without the cost of staffing three separate shifts.
- Have inconsistent quality across agents and channels.
- Need multilingual coverage but don't want to hire natively for each language.
- Need to control customer service spending while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
