Premium Customer Service for Technology companies in Portugal
Build a 24/7 embedded CX workforce which acts just like an extension of your Portugal team.
Your initial audit is totally free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to deliver excellence for all of our technology clients in Portugal and beyond.
Here's a look at some key benchmarks we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in Portugal select
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
We've got implementation process is so tight, most clients go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your technology customers in Portugal and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team work directly within your CRM, mastering your macros.
You See What We See
Receive Live reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email & Ticket Management
- Chat Support
- Inbound Voice
- Community Monitoring
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Request a consultation with a CX outsourcing expert today.
Our audits, consultations, and quotes are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with companies who:
- Are expanding too fast for their in-house team to handle the volume.
- Require always-on support without the headache of staffing three internal shifts.
- Struggle with variable QA scores across support interactions and channels.
- Require multilingual coverage but can't hire native agents in-house.
- Want to control customer service overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
