Premium Customer Service for Technology companies in Romania
Deploy an 24/7 integrated CX team which operates just like a part of your Romania office.
The free consultation is entirely free of charge, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists aim to achieve excellence for all of our technology partners.
Here are a few key benchmarks we have been able to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in Romania trust
Touch Support for CX Outsourcing
Up and Running within 7 Days
We've developed onboarding SOPs are so refined, we get most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your technology customers in Romania and beyond 24/7, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents embed natively inside your CRM, following your macros.
No Secrets, Just Results
Receive Live dashboards, real-time quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email + Ticketing
- Chat Support
- Voice
- Social Media Support
Systems We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Key Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Book a call with one of our CX experts today.
Your audits, consultations, and quotes are 100% free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for technology businesses who:
- Are expanding so quickly for their internal team to keep up.
- Want round-the-clock support without staffing 3 shifts.
- Have inconsistent QA scores across tickets or agents.
- Require multi-language coverage but can't hire native speakers in-house.
- Need to reduce support costs without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
