Top-Rated Customer Service for Travel agency companies in Boston
Deploy an 24/7 integrated CX team that operates just like an extension of your Boston office.
Your strategy call is 100% free, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our CX specialists aim to drive excellence for each of our travel agency partners.
Here's a look at a few key benchmarks we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Businesses in Boston prefer
Touch Support for CX
Live in 7 Days or Less
Our onboarding SOPs is so refined, we get most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your travel agency clients in Boston and beyond 24/7, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly inside your CRM, following your SOPs.
You See What We See
Access to live dashboards, live quality audits, and analytics your team in Boston can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email + Ticketing
- Live Chat
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Reporting We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Schedule a meeting with a travel agency support specialist today.
Our free audit, consultation, & quotes are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Travel agency Business?
Touch Support excels with businesses in Boston who:
- Are expanding rapidly for their in-house team to handle the volume.
- Require round-the-clock support without the cost of staffing three separate shifts.
- Have inconsistent QA scores between agents and channels.
- Want multilingual coverage but cannot hire native speakers for each language.
- Want to reduce customer service overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
