Expert Customer Service for Travel agency companies in Chicago
Get an 24/7 embedded CX workforce which feels just like an extension of your Chicago office.
Your free consultation is 100% free of charge, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our customer support experts aim to drive real-world success for each of our travel agency clients.
Here are some key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Companies in Chicago choose
Touch Support for Their Customer Support
Live in 7 Days or Less
We've developed implementation process are so streamlined, we get most clients are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Support your travel agency customers in Chicago and beyond 24/7, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team operate natively within your helpdesk, following your playbooks.
Full Visibility
Access to live reports, live QA scores, and reporting your team in Chicago can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticketing
- Proactive Chat
- Inbound Voice
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Schedule a consultation with a travel agency support specialist now.
Your strategy calls and implementation plans are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for travel agency companies who:
- Are growing so quickly for their internal team to keep up.
- Need round-the-clock support without the cost of staffing 3 shifts.
- Have inconsistent quality between tickets or agents.
- Require multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Need to reduce customer service overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
