Top-Rated Customer Service for Travel agency companies in Los Angeles
Deploy a 24/7 embedded CX workforce which operates like an extension of your Los Angeles team.
This initial audit is totally free.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts strive to achieve excellence for all of our travel agency clients in Los Angeles and beyond.
Here are a few key metrics we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Businesses in Los Angeles select
Touch Support for CX
Live within 7 Days
We've got onboarding procedures is so tight, we get most partners go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your travel agency customers in Los Angeles and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents work directly inside your helpdesk, following your exact workflows.
No Secrets, Just Results
Get Transparent dashboards, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support & Ticketing
- Proactive Chat
- Voice
- Social Support
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Los Angeles?
Request a consultation with a CX outsourcing expert now.
Our audits, consultations, and quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for companies that:
- Are scaling so quickly for their internal team to handle the volume.
- Want round-the-clock support without hiring for 3 shifts.
- Have uneven QA scores between agents or channels.
- Need multilingual coverage but find it {hard|difficult} to hire natively in-house.
- Need to cut CX costs without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
