Expert Customer Service for Travel agency companies in Los Angeles
Get a 24/7 embedded CX workforce that feels like an extension of your Los Angeles team.
Your audit and consultation are totally free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our customer support experts strive to deliver real-world success for all of our travel agency clients.
Here's a look at a few key KPIs we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Companies in Los Angeles choose
Touch Support for CX
Up and Running in 7 Days or Less
We've developed onboarding SOPs is so refined, we get most clients are up and running in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your travel agency customers in Los Angeles and beyond 24/7, in their language, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team embed natively within your CRM, mastering your SOPs.
Full Visibility
Access to transparent reports, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticket Management
- Chat Support
- Voice
- Social Media Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Request a consultation with a CX outsourcing expert today.
Your strategy calls and quotes are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with companies that:
- Are expanding too fast for their internal team to handle the volume.
- Want always-on support without hiring for 3 shifts.
- Are seeing uneven QA scores across support interactions and agents.
- Need multi-language coverage but don't want to hire natively for each language.
- Need to cut customer service overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
