Premium Customer Support for Travel agency companies in San Francisco
Deploy an 24/7 integrated CX workforce which operates just like a part of your San Francisco team.
The strategy call is 100% free of charge, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts aim to deliver outstanding results for each of our travel agency clients.
Here's a look at a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Businesses in San Francisco select
Touch Support for CX
Go Live in 7 Days or Less
We've developed implementation process are so streamlined, we get most clients go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your travel agency clients in San Francisco and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed natively inside your CRM, using your playbooks.
Full Visibility
Access to transparent reports, live quality audits, and analytics your team in San Francisco can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Voice
- Social Media Support
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a call with one of our CX experts today.
Your free audit, consultation, & quotes are entirely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is the perfect fit for businesses in San Francisco who:
- Are expanding too fast for their in-house team to keep up.
- Want always-on support without the cost of staffing three internal shifts.
- Are seeing inconsistent QA scores across agents and channels.
- Need multi-language coverage but don't want to hire natively in-house.
- Want to reduce customer service costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
