Premium Customer Service for Travel agency companies in California
Deploy an 24/7 embedded CX team which acts like a part of your California team.
Your audit and consultation are completely free of charge, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our CX specialists work hard to achieve outstanding results for each of our travel agency partners in California and beyond.
Here are some key KPIs we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Companies in California select
Touch Support for Customer Experience
Live within 7 Days
Our onboarding SOPs is so streamlined, we get most partners go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your travel agency clients in California and beyond across all time zones, in the language they speak, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate directly within your helpdesk, using your exact workflows.
No Secrets, Just Results
Access to live reports, real-time QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email & Ticket Management
- Chat Support
- Inbound Voice
- Social Media Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
KPIs We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Request a call with a travel agency support specialist now.
Your free audit, consultation, & implementation plans are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for travel agency companies that:
- Are scaling rapidly for their in-house team to handle the volume.
- Need always-on support without staffing three separate shifts.
- Struggle with inconsistent QA scores across support interactions and channels.
- Require multi-language coverage but can't hire native agents in-house.
- Want to reduce support spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
