Expert Customer Service for Travel agency companies in Colorado
Get an 24/7 embedded CX workforce that feels just like a part of your Colorado team.
Your audit and consultation are 100% free of charge.
Our Stats
OUR PROVEN RESULTS
Our CX specialists strive to achieve outstanding results for all of our travel agency partners.
Here's a look at some key KPIs we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Businesses in Colorado select
Touch Support for CX Outsourcing
Up and Running in Under a Week
We've got onboarding procedures is so refined, we get most clients are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your travel agency clients in Colorado and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists operate directly within your helpdesk, mastering your SOPs.
You See What We See
Receive Live reports, real-time QA scores, and reporting your team in Colorado can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Phone Support
- Social Media Monitoring
Systems We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Colorado?
Schedule a call with a travel agency support specialist now.
Our strategy calls and implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for companies who:
- Are growing rapidly for their in-house team to keep up.
- Require round-the-clock support without the cost of staffing 3 shifts.
- Are seeing uneven QA scores across tickets and agents.
- Want multilingual coverage but can't hire native agents for each language.
- Need to control CX costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
