Expert Customer Support for Travel agency companies in Nashville
Deploy a 24/7 embedded CX team that acts just like a part of your Nashville office.
This strategy call is entirely free, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to achieve excellence for each of our travel agency clients in Nashville and beyond.
Here are some key metrics we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Businesses in Nashville choose
Touch Support for Their Customer Support
Go Live within 7 Days
We've developed implementation process is so tight, most clients go live within just a week.
24/7 Omnichannel & Multilingual Support
Serve your travel agency clients in Nashville and beyond across all time zones, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team embed directly within your helpdesk, using your brand voice.
Complete Transparency
Access to transparent dashboards, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email & Ticketing
- Chat Support
- Inbound Voice
- Social Monitoring
Your Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Nashville?
Schedule a meeting with one of our CX experts today.
Our free audit, consultation, & implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for travel agency businesses who:
- Are growing so quickly for their in-house team to keep up.
- Need always-on support without hiring for three separate shifts.
- Struggle with inconsistent quality across support interactions and channels.
- Want multi-language coverage but can't hire native speakers for each language.
- Need to cut CX spending while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
