Premium Customer Support for Travel agency companies in Charlotte
Get a 24/7 embedded CX workforce which operates like a part of your Charlotte office.
This strategy call is 100% at no cost.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams work hard to achieve real-world success for all of our travel agency clients in Charlotte and beyond.
Here are a few key KPIs we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Travel agency Companies in Charlotte select
Touch Support for Customer Experience
Up and Running in 7 Days or Less
We've developed implementation process are so refined, most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Meet your travel agency customers in Charlotte and beyond 24/7, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work natively inside your CRM, mastering your exact workflows.
No Secrets, Just Results
Access to live dashboards, real-time QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email & Ticket Management
- Proactive Chat
- Voice
- Social Media Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Book a call with a travel agency support specialist now.
Your free audit, consultation, & implementation plans are entirely free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Travel agency Business?
Touch Support is built for businesses in Charlotte that:
- Are growing so quickly for their in-house team to handle the volume.
- Require 24/7 support without the headache of staffing 3 shifts.
- Struggle with uneven quality between agents or channels.
- Want multi-language coverage but can't hire native agents for each language.
- Want to reduce support spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
