Expert Customer Service for Travel agency companies in San Diego
Build an 24/7 integrated CX team which acts like an extension of your San Diego team.
Your audit and consultation are 100% at no cost, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our CX specialists aim to achieve outstanding results for all of our travel agency partners in San Diego and beyond.
Here's a look at a few key benchmarks we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Travel agency Businesses in San Diego choose
Touch Support for CX Outsourcing
Live in 7 Days or Less
Our onboarding SOPs is so streamlined, we get most partners are up and running in under 7 days.
Multilingual. Multichannel. 24/7.
Support your travel agency clients in San Diego and beyond 24/7, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your helpdesk, mastering your playbooks.
Full Visibility
Receive Live dashboards, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email & Ticket Management
- Live Chat
- Inbound Voice
- Social Media Monitoring
Platforms We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Measure
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your CX?
Request a call with a travel agency support specialist today.
Your strategy calls and quotes are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for companies that:
- Are expanding too fast for their internal team to keep up.
- Need 24/7 support without the headache of staffing three separate shifts.
- Have inconsistent quality across tickets or agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Need to lower customer service spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
